Southern Ontario Archery Tag

FAQ

Do we have to make a reservation to play?

Yes. We accept reservations by phone or email. Feel free to call us at 905-634-2444 or email us at info@archeryterminal.com

Where can we play?

Virtually anywhere! We suggest gym floors, grass fields, turf fields, indoor turf facilities, warehouses, barns, etc.

What are your hours of operation?

Our office hours are:
Monday- Friday (9am-5pm)

Our event hours are typically from:
Monday-Friday 8pm-12am
Saturday & Sunday 8am-12am

How old do you have to be?

The recommended age is 12 and up. Those ages 16 and under must be supervised by a parent.

What should I wear when I come?

We recommend sports attire and running shoes.

Can I book a party room?

Yes, you can book a party room at our indoor locations. Not all locations have party rooms so please call us at 905-634-2444 or email info@archeryterminal.com to find out more about party room use.

Can I bring food and beverage?

Invader Sportsplex: Yes
Players Paradise: No, restaurant on-site
Wentworth Arenas: No, restaurant on-site
Burloak Sports: Yes
Mobile Events: Yes

What forms of payment do you accept?

Cash and Credit Card.

Can I bring my own equipment?

No, you may not use your own bows and arrows due to safety concerns. You may bring your own face mask with the approval of an Archery Terminal staff member.

Can I bring my own camera to videotape or take photos?

Yes, but Archery Terminal Mobile will not be responsible for any damaged personal items.

Do you clean the face masks?

Yes, we clean masks after every event.

What is the draw weight of the Archery Terminal bows?

Approximately 20lbs.

What is your cancellation policy?

Outdoor Events

Weather Policy
1. We cannot play or set up in the following conditions:
1. Rain or thunder/lightning
2. Extreme winds
3. Muddy fields
2. Customers may reschedule their rental at any time for FREE due to these weather concerns up until 6 hours before their rental start time.
3. If customers choose to get a refund within two weeks of their event date instead of rescheduling, they will receive their payment minus their $150 deposit.
4. For events with mixed forecasts, if we recommend cancelling and the customer wants to continue, the customer forfeits his/her right to later reschedule or request a refund for any time missed due to weather. We do reserve the right to make the final decision in weather related cancellations, but will defer to the customer’s choice for forecasts with small chances of rain.
Cancellations and Refunds
1. Customers may cancel their reservations at least two weeks before their scheduled date and receive a full refund. We must receive the cancellation notice by phone or email.
2. If customers cancel their reservations within two weeks of their scheduled date, they will receive a refund minus a $150 deposit.
3. For cancellations made by Archery Terminal due to weather concerns, customers may reschedule for FREE anytime, based on availability, or receive a refund minus a $150 deposit.

Payment
1. To complete a reservation and confirm your event, customers must pay a deposit of $150 for the activities offered by Archery Terminal, in addition to their field rental if booked by Archery Terminal. Their remaining balance due one week before their scheduled date. For customers who pay upfront, the non-refundable deposit is built into this payment. Exceptions may be made for organizations that require specific payment terms.
2. We reserve the right to charge additional fees dependent on the details and conditions of the rental. We will state any additional fees that apply before the customer books.
3. Payment can be made by cheque, phone, or by providing full payment online.

Indoor Events

Facility Rentals
1. Archery Terminal recommends and books indoor facilities for their customers to make booking your event easy and hassle free.
2. Archery Terminal does not maintain, clean, or have any control over the schedule, or staffing at any partnering location. Therefore, we are not liable for facility deficiencies, cleanliness, or scheduling conflicts.
3. Customers can opt to book one of our partnering locations on their own or select their own indoor location once approved by Archery Terminal, additional fees may apply.
4. Facility rental fees are due at the time of booking in addition to the $150 deposit required for Archery Terminal’s activities.
5. Facility Rental Fees+Archery Terminal Deposit=Total Deposit Amount

Cancellations and Refunds
1. Customers may cancel their reservation at least two weeks before their scheduled date and receive a full refund less their field rental fee(fields can only be rescheduled not refunded). We must receive the cancellation notice by email.
2. If customers cancel their reservations within two weeks of their scheduled date, they will receive a refund minus a $150 deposit, and field rental fees that apply.
3. As a mobile provider who travels to every event. For cancellations made by Archery Terminal due to automotive mechanical failure, staffing issues, or circumstances out of our control we will provide you with a full refund or reschedule your event with a discount remedy the situation.

Cancellation and Refunds- Facility Rental
1. In the event that Archery Terminal books the venue for your group and you need to cancel the event, we can reschedule the event for you free of charge, however facility rental fees are non-refundable.

Payment
1. To complete a reservation and confirm your event, customers must pay a deposit of $150 for the activities offered by Archery Terminal, in addition to the facilities rental fees if booked by Archery Terminal. Their remaining balance due one week before their scheduled date. For customers who pay upfront, the non-refundable deposit is built into this payment. Exceptions may be made for groups that require specific payment arrangements.
2. We reserve the right to charge additional fees dependent on the details and conditions of the rental. We will state any additional fees that apply before the customer books.
3. Payment can be made by cheque, phone, or by providing full payment online.